Job Details

Customer Service Operations Associate - Onboarding page is loaded **Customer Service Operations Associate - Onboarding**

**Customer Service Operations Associate - Onboarding**

locationsUSA - Clayton, MOUSA-MO-Work from Home time typeFull time posted onPosted 3 Days Ago job requisition idR0021682 **Business Unit Overview:**

CT Corporation has a rich, nearly 125-year history as the leading provider of incorporation and legal business compliance solutions to large corporations around the world, as well as the law firms that serve them. We work with these global businesses to offer customized solutions and expertise about business formations, legal and corporate business compliance, and business licenses. Simply put, CT Corporation creates entities, such as LLCs and Corporations, for its corporate and law firm clients and then provides the necessary services to keep them in good standing. Currently, CT Corporation is a $600 MM, high margin revenue business.

**Job Summary:**

The Customer Service Operations Associate for Wolters Kluwer (WK) CT Corporation is a position primarily responsible for assisting with the on-boarding of new clients to managed services and corresponding with the project team via phone and e-mail as a member of the On-Boarding Team. The Customer Service Operations Associate focuses on task-oriented set up and review of contracts and opportunities: Working cross-functionally to ensure that we have required documentation, completing any immediate service needs, and editing/validating records in internal systems. The Customer Service Operations Associate will learn to proactively manage the on-boarding process and develops positive working relationships with all internal stakeholders.

**Essential Duties & Responsibilities:**

Developing and maintaining knowledge of the department, company and industry as a whole

Responding to incoming calls and e-mails in a timely manner

Providing consultative internal customer service and managing the fulfillment of customer business needs

Researching and analyzing customer data records

Communicating with project team on a weekly basis to complete objectives

Liaising with business partners to ensure all work is accurate and on time

Managing financial transactions

Participating in organizational activities to meet or exceed company objectives

Representing Wolters Kluwer within the industry

**Key Requirements:**

**Education**

Minimum: Bachelors Degree in Business or related discipline; OR, if no degree 5 years of business experience.

**Experience**

Minimum: 1 year of business experience, including:

Participating in extracurricular activities or associations.

Working independently and in a team environment.

Demonstrating strong analytical and problem solving skills.

Demonstrating organization, prioritization, and multi-tasking skills.

Demonstrating strong written and verbal communication.

Utilizing the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Preferred: 1 year of consultative customer service and/or account management experience, including:

Building relationships with customers and team members.

Meeting deadlines for multiple concurrent projects.

Working independently and in a team environment.

Demonstrating strong analytical and problem solving skills.

Demonstrating strong organizational, time-management and multitasking skills.

Demonstrating project management skills.

location2 Locations time typeFull time posted onPosted 30+ Days Ago **The Power of Purpose**

Wolters Kluwer reported 2020 annual revenues of 4.6 billion, employs over 19,000 people worldwide and maintains operations in over 40 countries. The company is headquartered in Alphen aan den Rijn, the Netherlands. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.

For more information about our solutions and organization, visit , follow us on , , and .

**U.S. COVID-19 Vaccination Requirements**

In order to help ensure a healthy and safe workplace for our employees, contingent workers and visitors, Wolters Kluwer currently requires all US employees to be fully vaccinated against COVID-19. Candidates will be required to provide sufficient proof of full vaccination in order to be eligible for employment. Wolters Kluwer will consider all requests for reasonable accommodation for this requirement based on disability and/or sincerely held religious belief and will decide on an individualized basis whether an accommodation can be granted.