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Lottery Customer Service Specialist

  2024-05-08     Missouri Lottery     All cities,MO  
Description:

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Lottery Customer Service Specialist - 8740202 Jefferson City, MO Full-Time Salaried Business Operations Department of Revenue Lottery Commission

The Missouri Lottery Commission is looking for an individual that will be responsible for providing customer service to players, retailers, and/or the general public and will validate and issue payment of lottery prizes; respond to e-mail and mail correspondence, as well as telephone requests; sell Scratchers and Draw Games tickets; accurately maintain cash drawer and ticket inventory; update ticket log and adjustment credit spreadsheets; and obtain winner stories and photos. Individual will also assist with maintaining inventory of office supplies and forms; merchandise lobby area with game information, promotions, and winner information items.

Occasional travel for after-hour events is required.

**Qualifications:**

Two years of office or public contact experience, and possession of a high school diploma or a GED certificate. (College coursework may be substituted on a year-for-year basis for the stated experience.) Prior experience working in a customer service atmosphere would be beneficial. Applicant should be proficient in Word and Excel.

The Missouri Lottery Commission is looking for an individual that will be responsible for providing customer service to players, retailers, and/or the general public and will validate and issue payment of lottery prizes; respond to e-mail and mail correspondence, as well as telephone requests; sell Scratchers and Draw Games tickets; accurately maintain cash drawer and ticket inventory; update ticket log and adjustment credit spreadsheets; and obtain winner stories and photos. Individual will also assist with maintaining inventory of office supplies and forms; merchandise lobby area with game information, promotions, and winner information items.

Occasional travel for after-hour events is required.

**Qualifications:**

Two years of office or public contact experience, and possession of a high school diploma or a GED certificate. (College coursework may be substituted on a year-for-year basis for the stated experience.) Prior experience working in a customer service atmosphere would be beneficial. Applicant should be proficient in Word and Excel.


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